Terms and conditions

Please kindly read these Terms and conditions carefully. On booking online or signing our booking form when making reservation over the phone or by email, you are deemed to have read and accepted our Terms and conditions, and are accepting the terms of these conditions on behalf of all persons in the party

Website Phu Quoc Island Explorer runs as a travel portal site managed by Vietnam Group Tour. Thus, In this section, Vietnam Group Tour serves fully legal rights to be the representative of Phu Quoc Island Explorer. These terms and conditions constitute an agreement between Vietnam Group Tour (for and on behalf of Phu Quoc Island Explorer) and clients. By entering the site you accept our Terms and conditions. The Terms and conditions are subject to change at any time, and it is your responsibility to check them regularly in case there is any change.

Continuing to use the site after a change has been made is your acceptance of those changes.

1. Rate quoted in the programs:

The rate for cruises and tours are valid as stated in the “Price” section and are net prices and quoted in American dollar per person, inclusive of 5% service charge and exclusive of 10% VAT tax. The promotion price (if any) is applied at the period indicated in the price list.

Each tour/cruise has it own price validity. If customer wish to book on the date that is not available on the price list, Vietnam Group Tour is served the right to delay that booking. Please contact our Sales Department at sales@phuquocislandexplorer.com for the most up-to-date price.

2. Included in quoted programs:

  • Roundtrip transfer in air conditioned vehicle (details mentioned in each tour);
  • All accommodations as noted in the itinerary based on twin/double sharing with daily breakfast (with overnight tours);
  • Meals as specified in the itinerary (B: Breakfast, L: Lunch, D: Dinner, Br: Brunch);
  • Entrance fees;
  • English speaking guide;
  • Activities as stated in the itinerary;
  • Other kinds of transports (if any)

3. Not included in quoted program prices:

  • Early and/or late check in at hotels unless otherwise stated (for overnight tours);
  • Hotel accommodation (for day tours);
  • International airfares unless otherwise stated;
  • Visa fee and visa arrangement fee;
  • Meals other than specified in the itinerary;
  • Drinks & personal expenses
  • Gratuities and tips
  • VAT tax

4. Payment

We require full payment for all online bookings with Vietnam Group Tour on www.phuquocislandexplorer.com. The prices quoted on the website are exclusive all kinds of bank fees or booking fees and are the last amount receivable by Vietnam Group Tour.

There are 2 payment methods available, details can be found at: www.phuquocislandexplorer.com/how-to-book-and-pay/

  • Paypal or Credit card via PayPal (3% fee)
  • Credit card via OnePay (3% fee)

We strongly suggests the payment via PayPal and OnePay  as they are fast and secure as well as gain the advance when refunding in case the tour is canceled and the refund is made (if any).

The deposit at 50% total tour price is negotiable with booking costs over $US 1000.00. The rest of the booking will be clear upon arrival at customers’ hotel or at Phu Quoc Island Tour. Both payment in cash (no fee) or by credit card (fee chargeable by local bank) are accepted.

5. Amendment, cancellation and refund

5.1 Amendment

  • All modifications and extensions must be made at the time of booking.
  • Any subsequent changes are subject to an additional fee, plus any other applicable cancellation fees as imposed by Vietnam Group Tour, and such fees are due immediately when the amendment request is made.
  • No amendment will be accepted within 2 days prior to departure, and no change may be made after travel has commenced.

5.2 Cancellation from travelers

For almost of our tours, once tour is confirmed and fully paid but for one reason they cancel the tour, the following charges will apply in the event of cancellation prior to tour commencement:

  • More than 22 days before arrival: No charge (Full refund will be made but transaction fee will be paid by you).
  • 15-21 days before arrival: 10% of total tour price.
  • 7-15 days before arrival: 50% of total tour price.
  • 4-7 days before arrival: 75% of total tour price.
  • Within 3 days before arrival: 100% tour price.

Notes:

  • There will be no refund given for any unused or missed ground arrangements, sightseeing, meals or hotel accommodations.
  • For no show cases, there will be no refund.
  • All cancellations must be in person or in writing and received by Phu Quoc Island Explorer

5.3 Cancellation from Phu Quoc Island Explorer

In the event we cancel a trip, for any reason, we will contact you immediately and offer you the alternatives or all money for services described in the reserved itinerary will be refunded in full. Such alternatives require a close cooperation and harmony between both you and Vietnam Group Tour. Please send an email to us at info@phuquocislandexplorer.com to discuss, we are happy to listen and do all our best to give you the fairest things possible.

In the event of such a cancellation, any client with pre-paid  reservations or guaranteed confirmations shall be notified as soon as possible  and a full refund of any payment on the un-used portion of transportation service, hotel service, car rental or tours will be given. The transaction fee will be charged to Vietnam Group Tour for such kind of refund.

Vietnam Group Tour is not responsible for any expenses incurred by the client or for non-refundable air tickets, equipment, medical costs, etc.

Vietnam Group Tour reserves the right to cancel any trip package, itinerary or any part of a client’s itinerary due to insufficient sign-ups, overbooking, or anything else resulting directly or indirectly by the acts of God, detention, annoyance, machinery breakdown, quarantine, bad weather, or causes beyond its control.

6. Voucher of confirmation:

Voucher will be issued by Vietnam Group Tour on the behalf of Phu Quoc Island Explorer after the the booking is confirmed and payment is completed and send to customers via email/fax/snail mail (if email and fax is unavailable)

In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation.

7. Pick up and transfer

Pick up is included in all private tours and group tours with Phu Quoc Island Explorer.

– Pick up time is mentioned in the voucher of confirmation of each tour once the payment completed.

– Group tours: Pickup and drop off at hotels located in Duong Dong Town only

– Private tours: Pick up and drop off at any hotel in Phu Quoc/Saigon or at the airport/pier.

If you take a group tour but would like to arrange the private transfer, feel free to contact us  to get the discount for shuttle bus as well as the quotation for private transfer.

8. Liability and Insurance:

Vietnam Group Tour is not responsible for any loss, injury or damage sustained by passengers incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by passengers.

Passengers are required to have full travel insurance. Local conditions may be affect accommodation and itineraries. Should this occur, we will endeavor to substitute suitable arrangement of similar value. Participation on any tour implies full agreement to above conditions by all parties involved.

9. Children discount:

  • Under 4 years: Free of Charge.
  • From 4 to under 8 years old: 50% of adult’s fare and sharing bed with parents.
  • From 4 to under 8 years old: 75% of adult’s fare and using his own bed (on request)
  • Over 8 years old: 100% of adult’s fare and using his own bed.

10. Privacy policy:

Personal information about you such as name, address, phone number, or email address is subject to our Privacy Policy. We are committed to protecting the privacy and security of any personally identifiable information you provide us.

Your personal information will not be released unless the law permits it or your permission is granted.

11. Support center:

When customers need help, feel free to contact us via below channels:

  • Urgent case need help immediately or the advice from travel consultant, please call call our hotline (24/7): +84 972257228
  • Normal case need the support on tour and booking/paying: Talk with our operator on “Live chat section” instantly/send us an email at info@phuquocislandexplorer.com and our staff will get back to you as soon as possible/ Call us at +84 972257228
  • Need help when pick up: please call our operation number: (+84) 972257228